Define Your Business Priorities & KPIs

Employee Engagement / eNPS

• Increased participation rates (surveys and other listening events)

• Improved pride in the company, improved morale and sentiment

• Improved intent to stay with the company, decreased employee turnover

• Improved willingness to recommend the company

• Increase in job referrals from employees

• Improved employment brand/Improved employment ratings

• Improved sense of personal accomplishment and discretionary effort

• Improved willingness to recommend the company’s products and services

Diversity, Equity, Inclusion and Belonging

• Increased employee engagement across specific or underrepresented demographic groups

• Decrease in reported bias, discrimination or harassment

• Fair and equal pay across demographic groups within job roles, job levels, etc.

• Fair and representative demographic diversity across job roles, job levels, etc.

• Fair and representative demographic diversity within candidate pool(s) and hiring decisions

• Fair and representative demographic diversity for internal promotion decisions

• Equal/representative demographic diversity of voluntary leavers

Psychological Safety

• Improved respect, inclusivity, and belonging

• Lower rates of bullying, harassment, or discrimination

• Healthy expression of disagreement and reduced conflict

• Increased participation, sharing ideas, two-way communications and feedback

• Increased innovation through comfort in experimentation and proposing new ideas

• Improved readiness to change and recovery from setbacks

• Increased speed in decision-making

Safety Culture

• Reduced accidents and near-miss rate

• Reduced injuries and near-miss rate

• Reduced severity of injury rate

• Increased reporting compliance

• Improved emergency preparedness

• Decreased workers’ compensation costs

• Increased regulatory compliance

• Reduced time missed as a result of incidents

Employee Health & Well-Being

• Increased employee engagement

• Reduced employee stress / burnout

• Improved employee mental health

• Improved employee physical health

• Reduced absenteeism

• Reduced medical claims

• Decrease in perceived unmanageable workloads

• Decreased digital day length or overtime needed

Customer Orientation / Centricity

• Increased customer satisfaction / improved NPS

• Increased repeat purchases, share of wallet, and/or lifetime value

• Increased customer loyalty

• Increased customer retention

• Decrease in number of customer complaints or disputes

• Improved speed of resolving customer issues, complaints and disputes

• Improved customer feedback on new products and services

• Increased willingness to recommend company’s products and services

• Improved brand reputation

Manager Effectiveness

• Improved manager ratings (Survey & 360)

• Increased employee engagement

• Improved employee performance

• Increased promotion and internal mobility

• Increased attendance / reduced absenteeism

• Reduced employee turnover (of managers)

• Reduced employee turnover (within managers’ teams)

• Improved conflict resolution

• Improved innovation and problem-solving

Employee Performance / Employee Productivity

• Increased output and quantity (e.g. units produced, tasks completed)

• Increased activities (e.g. emails sent, calls logged, meetings attended)

• Improved response time (e.g. response time to inquiries or service requests)

• Improved/higher performance rating

• Improved sales performance (e.g. revenue generated, customers acquired)

• Improved billable hours (e.g. performing above KPI targets, increased utilization)

• Increased project completion (e.g. project work on-time, within budget)

• Improved revenue (per sq. ft., per employee, compared with quota)

Employee Retention

• Improved intent to stay with the company

• Decreased employee turnover

• Equal/representative demographic diversity of voluntary leavers

• Increased retention of new joiners

• Reduced hiring spend

• Increased internal mobility

• Increased average length of service

• Increased likelihood of rehire

Career Progression / Career Pathways

• Improved clarity of career path stages

• Improved succession planning

• Increased job mobility

• Decreased average time in role

• Increased efficacy of performance reviews

• Improved identification of key talent

• Increased training adoption / increase in skills and knowledge

• Reduction in regrettable losses

Continuous Improvement / Innovation

• Time and cost savings

• Improved processes (streamlining / optimizing)

• Removing barriers / eliminating non-value-added activities

• Reduced error rates

• Increased cost savings

• Increased number of patents filed / patents granted

• Release of new products / new services / new processes

• Improved time-to-market for new products / new services

• Increased revenue from new products / new services

Transformation & Change

• Introduction of new processes (streamlining / optimizing)

• Increased openness to change

• Return on Investment (financial gain from change initiative)

• Increased cost savings

• Increased customer satisfaction / improved customer feedback

• Increased efficiency

• Increased quality

M&A Change Management

• Decreasing culture gap (becoming “one organization”)

• Increased revenue growth / increased market share

• Improved share price

• Improved brand reputation

• Increased customer satisfaction / improved customer feedback

• Improved employee retention / decreased voluntary turnover

Hybrid Work Experience

• Monitoring hybrid working trends and preferences

• Increased “talent anywhere” recruitment

• Improved access to resources / support for hybrid and remote workers

• Improved work-life-balance / improved well-being

• Increased employee productivity

• Improved job fulfillment

• Improved collaboration

• Improved alignment with company’s strategic direction

• Improved retention / reduced attrition

Profitability / Efficiency

• Increased net profit

• Increased net profit margin

• Increased gross profit margin

• Increased operating profit margin

• Improved revenue growth rate

• Reduced product waste

• Increased compliance with efficiency programs

• Reduce cost of goods sold

• Reduced shrink (retail)

• Other

Sustainability

• Improved carbon footprint

• Improved water footprint

• Improved energy consumption

• Reduced supply chain miles

• Improved waste reduction rate

• Improved waste recycling rate

• Improved product recycling rate

• Other

Patient Satisfaction (Healthcare)

• Increased HCAHPS Score

• Other

Drive Impact / Action

• Improve speed to action from insights

• Assess progress and impact of actions

Leaders Accountability

• Empower leaders at all levels of the organization to understand and act on their results

• Provide development focused feedback to leaders and managers

Advanced Analytics

• Understand connection between listening data / indexes and business performance

• Understand key milestones and connections across the employee lifecycle

Internal Success

• Position the organization as a leader in People Insights & Action

• Embed employee listening into the organization’s culture, extending beyond HR

Thought Leadership

• Facilitate networking and learning opportunities with other Perceptyx customers

• Collaborate on thought leadership and research in People Insights and Action