URL scanning analyzes email content for embedded URLs and classifies them according to a Websense database of known spam.
As a Customer Admin, your team can reach out to your IT team to confirm if URL Scanners are used. If you use SSO for the survey, this will NOT impact them. This only will impact surveys where the link in the email takes them directly into the survey, unique links.
The way the survey is set up by default is that anyone who clicks on the URL from the survey invite is considered a Respondent. A URL Scanner artificially “clicks” on any URL in an email to check for SPAM. This “click” results in our system identifying it as a Respondent to the survey.
Best-case scenario, you'd need to allow emails from our address to pass through the system without being scanned, almost like a whitelisting for the URL Scanner.
A URL scanner can make the Response Rate go up to 100% as soon as the survey invites go out.
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