Reference Reports

There are four types of reference reports available to help you monitor completion rates, view your organization’s Net Promoter Score, see the percentage of respondents by all available demographics, and view results for each question in your survey.

This article walks through:

• Access the Reference Reports
• Completion Report 
• NPS Report
• Demographic Profile Report
• Survey Results Report
• Export Option

Access the Reference Reports

1. Navigate to the Surveys > Manage Surveys area.

2. Click View Reporting for the report you wish to analyze.

The Reporting area opens.

3. Click Reference Reports on the left menu.

The Reference Reports options display.

Completion Report 

The Completion Report shows a breakout of response rate information by demographic groups. Click the View Type dropdown to specify a demographic. An asterisk (*) indicates that the minimum threshold for reporting has not been met; therefore, no data displays.

NPS Report

This report is available only if your survey contains questions with an NPS scale.

The NPS Report displays the Net Promoter Score (NPS) for the organization or scope of view within the data. The NPS is calculated by taking your percentage of promoters and subtracting your percentage of detractors.

Demographic Profile Report

This report is available only if your survey contains demographics (via your data file or demographic questions on the survey).

The Demographic Profile report displays the percentage of respondents by all available demographic options.

• Options – The demographic options that were supplied in the data file/survey.

• Number – The number of participants who responded to the survey from each demographic group.

• Percentage – The proportion of total respondents that came from each demographic group.

If you have configured trend to other surveys or have saved report filters, you can click the Compare To dropdown and select one of them. Comparisons display in parentheses beside each value in the report.

Survey Results Report

The Survey Results Report shows a view of all the response data totaled and displayed by question. If a comparison is available and selected, comparison data appears in parentheses. 

By looking at the histograms for each question, you can quickly see the distribution of responses for each item on the survey. 

You can click on the histogram for any response option to see a demographic profile of the respondents that selected the response. If the minimum response threshold for responses has not been met for an option, the histogram will not be active.

Export Option

You can export the NPS Report in PDF format and the Completion, Demographic Profile, and Survey Results Reports in Excel or PDF format. 

1. Click Export (bottom right).

2. Select Export PDF or Export Excel.