The Favorability Report displays the percentage of participants who responded favorably or unfavorably by survey question or by category. This report also provides analysis of each question and ways for you to identify and act on important attributes for each question.
Note: The Favorability Report only reflects questions that use a favorability scale for responses. For details about how question and category scores are calculated, see the Question and Category Score Calculations article.
This article walks through:
- Access the Favorability Report
- Favorability by Question
- Favorability by Categories
- Analyze Favorability Results
- Take Action
- Export Favorability Results
Access the Favorability Report
Log in to the People Insights Platform.
In the navigation bar, click Analyze.
In the All Reports section, use the Search Listen Event feature to find and display the listening event in the table, then click View Report for the event.
The reports dashboard opens.
Click Favorability Report on the left menu.
The Favorability Report opens.
Favorability by Question
The Questions tab shows the percentage of participants who responded favorably or unfavorably to each survey question.
Favorable:
The percentage of respondents who selected a favorable response (Agree or Strongly Agree).Neutral:
The percentage of respondents who selected a neutral response (Neutral).Unfavorable:
The percentage of respondents who selected an unfavorable response (Disagree or Strongly Disagree).
The Questions tab contains the following columns of information:
You can use the caret symbols at the top of each column within the report to sort the data by ascending or descending order.
Favorability by Categories
The Categories tab shows the percentage of participants who responded favorably or unfavorably based on the category or index questions are grouped in. This tab displays the same columns as the Questions tab, except for the Attributes column. You can click the plus sign next to a category/index to expand and view the associated questions. When you do, the Attributes column displays.
Analyze Favorability Results
Clicking the Analyze button displays a series of tabs with detailed analysis of an individual question or category. The tabs that display depend on the types of questions in your survey, your survey settings, and whether enough participants respond to meet the minimum threshold required to display results.
The following areas are available for further analysis: Drivers, Demographic Profile, Trend Report, Action Planning, and Comment Analysis. Select an area to interact with the data. See further information and instructions below.
Drivers Tab
The Drivers tab identifies engagement drivers - areas that are most important to focus on to improve engagement. The Perceptyx Platform uses a proprietary approach to identifying engagement drivers called Positive Divergence Analysis. This analysis identifies employees who responded favorably to all Engagement Index questions (the Highly Engaged group) and all other employees who responded favorably to some, but not all engagement index questions, or who responded negatively (the Not Highly Engaged group). The analysis calculates the percent favorable scores on all other questions for each group and compares those scores.
The questions that show the largest difference in percent favorable scores between the two groups are considered the top drivers of engagement. The top drivers represent the workplace elements that the Highly Engaged employees experience to a much greater degree than their Not Highly Engaged coworkers. For more details, see the Positive Divergence Analysis article.
You can click View More to display the information with comparison bars that show results for the Highly Engaged group on top and the Not Highly Engaged group below. The difference in the Favorability scores between the groups displays in the Fav. Diff. column. Understanding the key difference between the two groups will provide insight into what can be done to make your company an even better place to work.
Demographic Profile Tab
The Demographic Profile tab displays a demographic breakdown for the question or category based on the demographic option you choose from the dropdown (top left). Demographics in your data file and demographic questions on your survey (if applicable) determine the options available in the dropdown.
Note: Demographics must be included in the survey for this tab to appear.
Trend Report Tab
The Trend Report tab displays trending of overall results based on trend configuration for your survey.
Note: Trend must be included in the survey for this tab to appear.
Action Planning Tab
The Action Planning tab takes you to the action planning page, where you can create or edit an action plan for the selected item.
Note: Action Planning must be enabled in survey settings for this tab to appear.
Comment Analysis Tab
The Comment Analysis tab displays positive and negative comments for the open-ended question you select in the dropdown (top left). You can use the Word or Phrase Search box to search all comments for a specific word or phrase and you can use the Theme Search dropdown to display comments associated with a specified theme.
Note: Comment questions must be included in the survey and sufficient number of responses required for this tab to appear.
Take Action
Clicking the Take Action button takes you to the action planning page, where you can create or edit an action plan for the selected item. For more information about action planning, visit Create an Action Plan.
Export Favorability Results
You can export the report in Excel or PDF format.
Click Export (bottom right).
Select Export PDF or Export Excel.
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