Grow is a comprehensive manager development solution designed to integrate 360-degree feedback with development action planning and personalized guidance. It ensures a continuous leadership development journey by identifying blind spots, building positive habits, and providing continuous, targeted guidance to refine leadership skills.
360 feedback provides managers with a detailed, multi-source view of their performance, offering insights from peers, direct reports, and supervisors. This insight gives them a clear picture of their strengths, blind spots, and areas for improvement.
Grow has two key features designed to help managers close the gap between the insights uncovered in their 360 reports and building new skills and habits aligned with personal goals and desired leadership competencies:
AI-Assisted Development Action Planning:
The Perceptyx AI Engine automatically generates recommendations for development action planning based on a top Blindspot or Bottom 5 Favorability item identified in the 360 results.
Intelligent Nudges:
Science-backed, behavioral-based prompts sent to the manager within the flow of work to help them grow in the areas identified in the action plan. Nudges build new skills and habits aligned with desired leadership competencies and personal goals.
Additionally, Administrators can use the Act Metrics Dashboard to track and measure the engagement and effectiveness of 360 development action plans and nudges across the organization. HR users with appropriate permissions can also view the Act Metrics Dashboard to track action plan detail and engagement data for the teams they support. However, they cannot view nudge information.
This article walks through:
- AI-Assisted Action Planning
- Intelligent Nudges
- Action Plan and Nudge Engagement Data in the Act Metrics Dashboard
AI-Assisted Action Planning
AI-Assisted Action Planning takes the insights generated in a 360 listening event and proactively identifies the top items managers should focus on and suggests an action plan to address those items.
Following a 360 listening event, when reporting becomes available, managers receive a prompt on the Act page to start and customize an intelligent action plan. Depending on the company’s configuration options, they may also receive a prompt via email, Teams, or Slack. The Perceptyx AI Engine recommends the items that target a top Blindspot or Bottom 5 Favorability item identified in the 360 results.
From here, the manager can choose to proceed with one or more of the recommended items or view all items from the listening event and select different ones for action planning. After choosing the item(s) to work with, the manager can optionally add up to two commitments, write notes, and choose up to three follow-up dates for their commitments.
Each plan will generate Intelligent Nudges for the manager to help them move forward and successfully complete the plan.
For more information and step-by-step instructions, see the Create an Action Plan article.
Note: If a manager does not create an action plan within 30 days, the Perceptyx AI Engine creates action plans for the top recommended items and begins sending nudges.
Intelligent Nudges
Intelligent Nudges are science-based, personalized action recommendations, powered by AI and delivered in the flow of work, that drive leadership development by creating positive changes in behavior. They close the loop from insight to impact by helping managers build new skills and habits aligned with personal goals and desired leadership competencies.
While AI-Assisted Action Planning identifies where managers should focus attention and suggests appropriate action plans, Intelligent Nudges augment the process by proactively delivering behavioral-based nudges to managers, giving them the skills and knowledge they need to take those actions and develop better habits over time. All nudges are delivered within the flow of work (for example, in the Action Feed area of the Act page, or via Microsoft Teams, Slack, email, etc.), making them quick and easy to implement.
Each nudge has an introduction that ties it to a priority area the manager or the organization has identified. The introduction is followed by a recommendation and the reason it is suggested. The last line of the nudge identifies the action plan, personal focus area, or organizational behavior the nudge is meant to help improve.
Note: Administrators can add custom learning links to nudges to direct recipients to additional resources, such as LMS courses, career development tools, your company benefits portal, etc. For details, see the Add and Manage Custom Learning Links topic in the Work with Intelligent Nudges article.
Nudge Interaction
As managers interact with Intelligent Nudges, they can provide feedback that the Perceptyx AI Engine uses to refine nudges over time. Each nudge includes the I Plan to do This section with Yes, No, and I Already Do This options that managers can click to provide feedback. These interactions are incorporated into the nudge engagement data that is available to Administrators on the Act Metrics dashboard and informs future nudge content.
Nudge Preferences
All users can set their own nudge preferences via the Act page.
Clicking Update Preferences (bottom right) launches a brief survey in which users can provide optional, voluntary information about their role and select up to three personal focus areas. Perceptyx uses this information to further personalize the nudges the user receives.
For more information and step-by-step instructions, see the Set Nudge Preferences article.
Nudges in the Action Feed and Action Plan Cards
In addition to receiving nudges via email, MS Teams, and/or Slack, managers can view their nudges at any time in their Action Feed on the Act page. This feed displays nudges in reverse chronological order, with the most recent nudge at the top.
Note: The Action Feed displays nudges and action plan prompts for all listening events associated with the manager, not just the 360 feedback event.
Additionally, the cards that appear in the Active Action Plans section for each active action plan display the number of nudges received for that action plan.
Clicking View Details in an action plan card displays the nudges sent for that particular action plan, again in reverse chronological order.
For more information and step-by-step instructions, see the Work with Intelligent Nudges article.
Action Plan and Nudge Engagement Data in the Act Metrics Dashboard
With Grow, Administrators and HR users can view action plan engagement information in the Act Metrics dashboard. Administrators can also view nudge engagement data in the Act Metrics dashboard.
Action Plan Engagement
Administrators and HR users can view action plan engagement data for a specific listening event.
Users can view the top survey items used in action plans, view participation breakdown data by user status, and search for specific action plans.
Nudge Engagement
Administrators can view nudge engagement data in aggregate across all listening events in the organization. Nudge engagement information includes the following data:
Summary Metrics: A global view of how employees are engaging with nudges.
Activity Personas: An easy-to-understand view of how employees are engaging with nudges. Each employee is assigned one of four personas based on their engagement:
Activator: “Activators” engage with nearly every nudge they receive, and regularly try new things. These individuals don’t just take action; they make action-taking a top priority in their daily work.
Consistently Active: “Consistently active” employees regularly engage with and act on most of the nudges they receive. They make action-taking a habit in their daily work.
Sometimes Active: “Sometimes active” employees act on some nudges, but do not consistently take action. These individuals may need to be re-inspired or motivated to prioritize taking action.
Inactive: “Inactive” employees have not viewed any of their recent nudges or committed to any action-taking on nudges.
Nudge Themes Selected as Personal Focus Areas: A view of which themes are most commonly selected as personal focus areas in nudge preferences.
Nudges Viewed Over Time: The nudge view rate over time.
Note: The Nudge Engagement portion of the Act Metrics Dashboard is visible only to Administrator users.
For more information and step-by-step instructions, see the Work with Intelligent Nudges article.
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