Manage Your Active Listening Event | Point-In-Time & Lifecycle

After your event is in Active status you can still make some changes, duplicate the event, or change back to Draft status to make significant changes or to clear out test responses.  

This article walks through:

• Edit Your Event
• Duplicate Your Event
• Revert to Draft

Edit Your Event

You can edit your event at any point before it closes. When your event is active, you can make only limited changes (edit existing question text, logos, and colors). You cannot add or delete questions or responses.

1. Navigate to the Launch phase for your event.

From within the Event Builder:

1. Click Launch in the left panel.

From Listen:

1. In the Active Events section or the All Events section, click Manage Event for the event you want to edit.

The Event Builder opens, displaying the Overview page.

2. In the left panel, click Launch.

The Launch page appears.

2. Click Edit Live Survey (top right).

3. Make your changes.

Note: Making changes to benchmarked items could impact benchmark reporting. Also, if your event uses multiple languages, you will need to update translations.

4. When you are done, click Review Changes (top right).

The Live Survey Changes dialog box appears. Here, you can review your changes and choose to apply or cancel them.

You can select or deselect the checkbox for an individual change item before applying edits. 

5. Click Apply to apply your changes to selected items or click Cancel Edits to cancel all your changes.

If you apply changes, a success message box appears. If you cancel edits, your changes are removed from the Live Survey Changes dialog box.

6. Click Exit Editing (top right) to exit editing your event.

7. Click Save and Exit (top right) to exit your event.

Duplicate Your Event

Duplication is a great option if you want to run the same or similar event, or test an event and then duplicate it once you are ready to launch.

1. Navigate to the Listen page.
   Click Manage Event for the event you want to duplicate. 

2. From the Event Options dropdown (top right), select Duplicate Event.

The Clone Survey from (Survey Name) dialog box appears, prompting you for an appID.

3. Enter an appID, then click Clone.

The entire event is copied, except for the appID and data file.

Revert to Draft

The Revert to Draft option is available only for active events. This is a great option if you want to launch your event to a small group for testing. After testing you can use this option to remove responses, make event edits, and then re-launch to the full population.

1. Navigate to the Listen page.

2. Click Manage Event for the event you want to revert to draft.

3. From the Event Options dropdown (top right), select Revert to Draft.

Note: If you use this option, it will REMOVE all event responses. There is no way to retrieve these responses once deleted. Additionally, any previously scheduled event launches that are in a pending status will also be moved back to draft.