Close Your Listening Program / Survey (or Reopen)

When you close your survey, participants can no longer access the survey unless you reopen it. In preparing for close, you either schedule a close date for your survey or close it manually. If some of your selected participants do not complete the survey while it is live, you can also reopen the survey after the administration window closes. 

This article walks through:

• Close a Survey by Scheduling a Close Date
• Manually Close a Survey
• Reopen Your Survey
  
  

Close a Survey by Scheduling a Close Date

After a survey is live, the Survey Details tab updates to include a Schedule Close Date option. You can use this option to set a date and time for the survey to automatically close.

1. Navigate to the Launch phase for your survey.

   1. From within the Program Builder:

      1. Click Launch in the progress bar.

   2. From My Surveys:

                                i. Click the pencil icon for the survey.

Note: You can also click the gear icon and then select Edit Survey.

2. The survey opens in draft mode, displaying the Overview page.

3. Click Launch in the progress bar.

2. Click the Survey Details tab.

3. Scroll to the bottom of the tab, then click Schedule Close Date.

The Schedule Close Date dialog box appears.

4. Click the Close Date box.

A calendar pop-up appears.

5. Select a close date, then click OK.

6. Click the Close Time box.

A clock pop-up appears.

7. Click a number on the clock to specify an hour, then click a number on the clock to specify the minutes (e.g., 8:30).

8. Click AM or PM, then click OK.

9. Click Apply.

The scheduled date and time display at the bottom of the Survey Details tab. You can edit the date/time or cancel them.

Manually Close a Survey

You can use the gear icon on the My Surveys page to manually close your survey. 

1. Navigate to the My Surveys page.

   1. From the Surveys page: 

      1. Click +Build New Survey.

      2. Click the Ask icon (left menu) and select My Surveys.

   2. From the Program Builder:

                                 i. Click the Ask icon (left menu) and select My Surveys.

                                ii. Click the gear icon for the survey you want to close, then select Close Survey.

3. A confirmation box appears.

2. Click Close.

Reopen Your Survey

If some of your selected participants do not complete the survey while it is live, you can reopen the survey after the administration window closes. The Reopen Survey option is available only for surveys with a Closed status. This option makes the survey live again for users who have not completed the survey without affecting any previously submitted responses. 

1. Navigate to the My Surveys page.

   1. From the Surveys page: 

      1. Click +Build New Survey.

      2. Click the Ask icon (left menu) and select My Surveys.

   2. From the Program Builder:

                                i. Click the Ask icon (left menu) and select My Surveys.

2. Click the gear icon for the survey you want to reopen, then select Reopen Survey. 

The survey is reopened.

Note: Reopening a survey does not affect any current survey responses.