Activate Your Listening Programs | Overview

After you have aligned your Business & Talent Priorities, you are ready to start the Activate phase for your listening program. This phase involves four milestones - designing, building, launching, and managing your listening program. Each milestone has its own distinct set of activities you can complete in a simple and logical progression.

This article walks through:

• Design Your Program
• Build Your Program
• Launch Your Program 
• Manage Your Program 

Design Your Program

Once you have defined your overall Business & Talent Priorities, you are ready to design the event(s) that will inform and drive your desired outcomes and impact. Whether you are working with our team of experts or designing on your own, designing your program includes the following steps:

1. Define program goals.

2. Select the program type.

3. Select benchmarks (if applicable).

4. Design program content (items/questions).

Completing these steps helps to ensure that your program addresses important business challenges, gathers relevant data, and provides meaningful comparisons.

For more information on how to design your program, refer to the Design Your Listening Program article. 

Build Your Program

Once you have designed your program, you are ready to build. Whether you are working with our team of experts or on your own, building your program includes the following steps:

For Point-In-Time and Lifecycle Events 

1. Overview 

2. Survey content

3. Styling

4. Invite participants

5. Settings 

6. Review and Notify (launch)

For more details and step-by-steps instructions, see the Create a New Listening Event | Point in Time & Lifecycle article.

For 360 Events

1. Overview 

2. Relationships (for nomination)

3. Settings

4. Schedule (days open, reminders, etc.)

5. Review 

6. Participants (monitor progress) 

For more details and step-by-steps instructions, see the Create a New Listening Event | 360 article.

For Crowdsource Events

1. Overview 

2. Audience (create and define) 

3. Survey Questions (optional scaled questions)

4. Crowdsource (open-ended question)

5. Results (real time, permissions)

6. Schedule (start, end dates) 

7. Summary 

For more details and step-by-steps instructions, see the Create a New Listening Event | Crowdsource article. 

If you are building your own events, our Listening Event  Builder walks you through the entire process, providing event and email templates, a question library, and multiple ways to load your employee and demographic data. If you are working with our team of experts, your Program Manager will build your managed programs for you.

Refer to the Build Your Listening Program article for an overview of the process and links to step-by-step instructions.

Launch Your Program 

When you are ready to open up your program to participants, you are ready to launch. Whether you are working with our team of experts or on your own, launching your program includes the following steps:

1. Create and test your email invite.

2. Launch the program (make it live).

3. Create and schedule notifications (invites and/or reminders).

The Listening Event Builder walks you through these activities and alerts you if any errors occur during the process.

Refer to the Launch Your Listening Event Overview article for an overview of the process and links to step-by-step instructions.

Manage Your Program 

After launching your program, there may be some activities for you to manage – such as making simple edits; duplicating the event; adding, removing, or changing participant information; adding, removing, or changing information for system users; configuring trend; and closing the event.

Refer to the Manage Your Listening Program Overview article for an overview of the process and links to step-by-step instructions.