Activate Your Listening Programs | Overview

After you have aligned your Employee Experience and Transformation Strategy, you are ready to start the Activate phase for your listening program. This phase involves four main milestones - designing, building, launching, and managing your listening program. Each milestone has its own distinct set of activities you can complete in a simple and logical progression.

This article walks through:

• Design Your Listening Program
• Build Your Listening Program
• Launch Your Listening Program 
• Manage Your Listening Program 

Design Your Listening Program

Once you have defined your overall Employee Experience and Transformation Strategy, you are ready to design the Programs (listening events) that will inform and drive your desired outcomes and impact. Whether you are working with our team of experts or designing on your own, designing your program includes:

1. Define program goals.

2. Select the program type.

3. Select benchmarks (if applicable).

4. Design program content (items/questions).

Completing these steps helps to ensure that your program addresses important business challenges, gathers relevant data, and provides meaningful comparisons. 

For more information on how to design your program, refer to the Design Your Listening Program article. 

Build Your Listening Program

Once you have designed your program, you are ready to build. Whether you are working with our team of experts or on your own, building your program includes the following steps:

1. Create your survey.

2. Build the content.

3. Customize the settings and styling.

4. Invite participants.

5. Prepare for launch.

If you are building your own surveys, our Program Builder walks you through the entire process, providing survey and email templates, a question library, and multiple ways to load your employee and demographic data. If you are working with our team of experts, your Program Manager will build your managed programs for you.

Refer to the Build Your Listening Program article for an overview of the process and links to step-by-step instructions.

Launch Your Listening Program 

When you are ready to open up your program to participants, you are ready to launch. Whether you are working with our team of experts or on your own, launching your program includes the following steps:

1. Create and test your email invite.

2. Launch the program (make it live).

3. Create and schedule notifications (invites and/or reminders).

The Program Builder walks you through these activities and alerts you if any errors occur during the process.

Refer to the Launch Your Listening Program article for an overview of the process and links to step-by-step instructions.

Manage Your Listening Program 

After launching your program, there may be some activities for you to manage – such as making simple edits; duplicating the survey; adding, removing, or changing participant information; adding, removing, or changing information for system users; configuring trend; and closing the survey.

Refer to the Manage Your Listening Program article for an overview of the process and links to step-by-step instructions.