Third-Party Comments

Third-Party Comments is designed to help you easily discover insights in comment data collected from sources outside of the Perceptyx platform, such as Glassdoor reviews, LinkedIn comments, and call transcripts. You simply upload a file with your comment data and the tool applies proprietary AI models to automatically analyze it and generate a dashboard you can use to quickly identify key themes and where you might need to focus action. 

Note: Third-Party Comments is available only for Event Administrators and Event Creators.

This article walks through:

• Access Third-Party Comments
• Third-Party Comments Models
• Before You Upload
• Upload Data for Analysis

To view an overview video:

• Overview Video

Access Third-Party Comments

The Third-Party Comments landing page displays the available model types and an option to upload comment data.

1. Log in to the Perceptyx Platform. 

2. In the navigation bar, click Analyze.

3. Click + Third-Party Comments (top right).

Third-Party Comments Models

The following models are used to process and interpret your comment data. Click Learn More on any model card to view additional details.

Third-Party Comments uses supervised theme detection. To learn more, see the Perceptyx Comment Analytics Capabilities article.

Before You Upload

Your file must meet the following requirements to ensure a successful upload:

• Format: .csv only

• Size: Maximum of 5 MB

• Required columns: Comment ID (unique numeric sequence or alpha code) and Text (the comment content)

If this is your first upload: A CSV template is available on the upload screen to help ensure your file is formatted correctly. See the tip in Step 1 of the Upload Data for Analysis section below.

Upload Data for Analysis

A three-step workflow guides you through the process of uploading your data.

Select Files

1. Click Upload Comment Data to open the workflow.

Tip: If you want to use the template, click Download CSV Template, open the file and add your data, then save the file in .csv format.

2. Click Select File to Upload, or drag and drop your .csv file into the upload area.

The file appears in the upload area.

Review

1. Confirm that the correct file is displayed.

2. If you need to change the file, click Remove and select a different file.

Upload

1. Click Upload and Process Data.

If successful: An Upload Successful message appears. 

If there is an error: An error message describes what needs to be fixed. Update your file as instructed and upload it again.

After You Upload

Your file is processed in the background.

• You will receive an email when processing is complete.

• Processing can take up to 24 hours or longer, depending on file size and content.

Once processing is complete, your report will be available on the Analyze page. For information about accessing and analyzing your results, see the Analyze Third-Party Comments article.

Overview Video