When trying to take your survey, if you receive a request asking for a 'PIN' but you were never given one, please close out of the survey page completely. 

Please try accessing the survey again, directly from the email invitation. An authorization takes place that bypasses the PIN code page when you select the link from the email. You may be asked to re-enter some information you already entered (like language). After that, you will get back to your survey and your responses (if you’ve made any yet).

If this does not work, please try copying your original link from the email invite and accessing it in an alternate browser, like Chrome or Firefox.

For further questions, please contact Customer Support for assistance.