Listen
Got an email about a survey? Here is what each one is for, and what to do when something does not look right.
Once a listening event starts, you might get three kinds of email:
- An invitation to take part.
- One or more reminders to finish.
- An invitation to view results.
Which of these you get depends on how your organization has set up the platform and on your role, for example whether you are a manager, in human resources, or an individual contributor.
This article walks through
Invitation emails
There are a few ways to get into a new listening event, like an alert or a Respond prompt in the platform, or a link on your company intranet. Almost every event also sends an invitation email. It usually includes:
- A short message about why the event is happening, when it runs, how your answers are kept confidential, and why your input matters.
- Your own unique link or personal identification number (PIN) to get in, if your organization does not use single sign-on.
- A shared link where you sign in with your usual work login, if your organization uses single sign-on.
If you got a unique link, it belongs to you. It lets the platform attach the demographic details used for analyzing results while keeping your answers confidential, and it is how reminders know whether you have finished. Please do not forward it to anyone.
Why your email might look different from a coworker's
Your organization can send different versions of the same invitation to different groups, for example by country or by team, and at different local times. If a coworker's email has different wording, or arrived at a different time, that is normal.
If you did not get an invitation
Invitations are not always sent to everyone. You might not get one if:
- You are a new employee.
- You are a temporary, seasonal, or contract employee.
- You have recently been on a leave of absence.
If you think you should have been invited, go to the Perceptyx Customer Care portal and click Need Extra Help? to send a ticket to Customer Care.
If you deleted your invitation before finishing
Go to the Perceptyx Customer Care portal and click Need Extra Help? to send a ticket to Customer Care.
If the link does not take you to the event
If nothing happens, or you see an error when you click the link in your invitation, try these:
- Copy the link straight from your invitation and paste it into a different web browser.
- Clear your browser's cache and cookies.
- Ask your company's information technology team whether there are connection issues, or whether you are missing permission to reach the event site.
If none of that works, go to the Perceptyx Customer Care portal and click Need Extra Help? to send a ticket to Customer Care. Include the link you are using and a screenshot of the error.
Reminder emails
While a listening event is open, you might get reminder emails. Your organization can send reminders to:
- Everyone invited, whether they have finished or not.
- Only people who have not started yet.
- Only people who have not finished yet.
Most organizations only remind people who have not finished. Reminders use the same link as your original invitation.
Surveys that run all year
Some surveys, like ones about starting a new job or leaving one, stay open all the time and invite each person when the moment applies to them. For these, reminders arrive a set number of business days after your invitation, and they stop as soon as you finish.
If you still get reminders after finishing
You may have answered every question without clicking Submit on the last page, so your answers were not fully sent. Open the event again with the link from your invitation or reminder. You may be asked for a few things again, like your language. Your earlier answers should still be there. Click Next until you reach the end, then click Submit.
If you are still having trouble, go to the Perceptyx Customer Care portal and click Need Extra Help? to send a ticket to Customer Care.
Use your own link
Make sure you are using the link from an invitation sent directly to you. If your event uses unique links and you used one forwarded from a colleague, you may have filled in their survey instead of yours. If that happened, contact Customer Care so they can clear it and send you a new link.
View results emails
If you can see results for your team or part of the organization, you can get to them from the Analyze page in the platform. Click Live Report or View Report for your event and you go straight to the Advanced Reporting dashboard.
Depending on how your organization has set things up, you might also get an email inviting you to view results. Its link takes you to the dashboard sign-in page, where you sign in with single sign-on or the username and password you were given.
If you did not get a view results email
If your organization emails managers when results are ready and you have not had yours, your team may not have reached the minimum number of responses needed to see results.
To protect confidentiality, results only show when enough people have responded. If the minimum is 5, at least 5 people on your team need to submit before you can see your team's results. If your team falls short, its responses are rolled up into the results for your manager, or the next manager up who meets the minimum. Your manager or your human resources team can help you look at results in the meantime.
To find out more, or to check whether your team met the minimum, go to the Perceptyx Customer Care portal and click Need Extra Help? to send a ticket to Customer Care.
If you deleted your view results email
Go to the Perceptyx Customer Care portal and click Need Extra Help? to send a ticket to Customer Care.
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