Use Comment Copilot

Modified on Tue, 26 Nov at 8:56 AM

Comment Copilot is an optional feature in Analytics Studio that leverages the power of OpenAI to quickly summarize employee comment feedback. With a single click, Comment Copilot can analyze your comment data and identify key sentiments, victories, challenges, and areas for improvement, fast-tracking your action planning process.

Note: Comment Copilot analyzes comment content only (no demographics, client ID, metadata, etc.).

Comment Copilot is currently available for closed Point-In-Time events only. If enabled for your company, a Comment Copilot tab appears in the All Comments section of the Comment Analysis workspace.

Note: Analytics Studio is available for Administrator and Creator users only.

This article walks through:

Comment Copilot Overview
Access Comment Copilot
Use Comment Copilot

Comment Copilot Overview

Comment Copilot provides the opportunity to quickly understand key takeaways from Point-In-Time listening event comments without having to read each comment. When enabled, a Comment Copilot tab appears in the All Comments section of the Comment Analysis workspace.

Comment Copilot provides four preset summarization prompts, each of which converts a large set of comments into a brief summary:

Overall Summary
Top 5 Victories
Top 5 Challenges
Top 5 Ways to Improve

You can first apply a theme filter and then apply a prompt to return theme-specific summaries - for example, Top 5 ways to improve departmental effectiveness.

Note: Comment Copilot is powered by the OpenAI API.

Access Comment Copilot

You access Comment Copilot via the Comment Analysis AI tool in Analytics Studio.

In the navigation bar, click Analyze.
Click Open Analytics Studio (top right).

The Welcome screen appears

Click Open Project, then click Next.
Click the name of the Point-In-Time project you want to analyze, then click Apply.

The Analytics Studio workspace opens with the event selected.

In the side navigation panel, click Comment Analysis.
In the All Comments section, click the Copilot tab.

Use Comment Copilot

You can use Comment Copilot with or without a theme filter. Applying a filter first helps to narrow down the scope of the results.

Open Analytics Studio and open the Point-In-Time project you want to analyze.
In the side navigation panel, click Comment Analysis.
If you want to apply a theme filter, click a theme in the Filter by Theme list or word cloud.
In the All Comments section, click the Copilot tab.
Click an AI prompt.

The summary displays above the prompts.

To view other available summaries, click the other AI prompts.