If you're unable to access the Perceptyx platform, the steps below can help you determine whether it’s an isolated issue or a system-wide outage.
1. Check for a Platform Outage
A platform outage is a temporary disruption that prevents all or part of the Perceptyx system from working correctly. This could include issues like:
Not being able to log in
Pages not loading
Listening events not opening
Tools and features being unavailable
To check for an active outage or scheduled maintenance, visit our regional Platform Status Pages:
We recommend that platform administrators and IT contacts subscribe to their region’s Status Page to receive real-time alerts about outages and resolutions and to view information about scheduled maintenance. For more information, see the Platform Status Page Knowledge Base article.
2. If No Outage is Reported
If no incident is listed on the Status Page, consider the following next steps:
Confirm that you're using the correct login URL for your region.
Test access on a different browser or device.
Disable browser extensions or clear the browser cache.
Try a private/incognito window to bypass cached content.
Confirm that your network/firewall allows access to Perceptyx domains.
Check if the issue is isolated to SSO users; if so, confirm that your SAML configuration is still valid.
3. Contact Customer Care as Needed
If the issue persists and appears to be isolated to your platform instance, contact Perceptyx Customer Care for further investigation.
Please include the following details:
Your company name
Your email address
Your region and affected URL(s)
Number of affected users
Screenshots or error messages
Any recent changes to authentication or firewall rules
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