Interact with Intelligent Nudges

Nudges are personalized, science-backed action recommendations powered by AI and delivered by the Activate agent directly in the flow of work. Whether generated from organization-wide listening events or 360 feedback results, nudges help employees turn insights into small, meaningful actions that drive measurable behavior change and lasting business impact.

Designed to complement action plans and support individual development goals, nudges are delivered seamlessly within the flow of work, making them easy to apply in real time. As employees engage with nudges, they can provide feedback, enabling Activate to continuously refine recommendations and increase relevance over time.

Note: Program administrators work with Perceptyx to configure nudge delivery timing. Our default configuration is 10 am each Tuesday, based on the strongest engagement rates.

Intelligent Nudges are offered in 26 languages; however, not every nudge has been translated into every language. To request additional translations, contact your Perceptyx Customer Success Manager.

Administrators can view nudge engagement data to see how employees are engaging with nudges, which themes are chosen most often for personal focus areas, and nudge view rates over time. For more information, see the Review/Monitor Action Taking in Advanced Tools article.

Note: Intelligent Nudges are available only with the purchase of Activate. For more information, see the Activate Overview article.

This article walks through:

• Anatomy of a Nudge
• Nudge Cadence
• Interact with Intelligent Nudges

Anatomy of a Nudge

Nudges contain several components that each serve a specific purpose:

• Intro: Ties each nudge to a priority area identified by you or your organization.

• Why This Nudge: Shares the tie back to a personal focus area, action plan item, or organizational focus area.

• Recommendation: Provides one concrete action you can do this week.

• Reason: Backs up the recommendation using research from people science experts.

• Learning Link (if enabled): Select nudges may include links to internal company resources if enabled by your organization.

• Action: Measures your commitment to act. You can select Yes, No, or I already do this. You can also start an on-demand coaching session to get personalized support.

• Quick Links (email nudges only): Jump into the Act platform page or personalize your nudges from the links.

Nudge Cadence

Each week, Activate delivers a nudge based on your action plan commitments, your organization’s focus areas, or personal focus area inputs you’ve provided.

Under typical conditions, nudges rotate across these areas to maintain a balanced experience. The exact order may adjust depending on your configuration and organizational priorities.

For example, cadence may vary when:

• Personal priorities have not been set

• Action plan nudges have not yet started

• An organizational focus area has just launched

• A temporary boost has been applied to reinforce a specific behavior

In these cases, the system adapts the rotation to ensure nudges remain timely and aligned with current goals.

Interact with Intelligent Nudges

Depending on your company’s platform configuration and use of messaging/collaboration apps, you may be able to view and interact with nudges in several places:

In the flow of work:

• Email

• MS Teams

• Slack

In the Perceptyx Platform:

• The Home page

• The Action Feed

• Action plan details

Some nudge components, like Learning Links or on-demand coaching, are available only if your company has enabled these features. (For more information on these features, see the Add & Manage Custom Learning Links to Nudges [Admins Only] and Use On-Demand Coaching articles.) The quick links appear only in nudges received via email.

All nudges include the Action options, which provide valuable feedback used to continuously improve their relevance and effectiveness.

Nudges in Email

1. Open the nudge email.

2. Review the nudge.

3. Click Yes, No, or I Already Do This.

4. If you want personal support with the nudge, click Start Coaching Session.

5. If you want to view the nudge in the Act Dashboard in the platform, click View Act Dashboard.

6. To specify your nudge preferences so they align more closely with your role and personal focus areas, click Personalize Nudges.

Note: You can unsubscribe from email nudges by clicking the Unsubscribe link at the bottom of the email and following the on-screen prompts to confirm the action. Unsubscribing does not affect nudges delivered via Microsoft Teams or Slack, or other notifications sent by Perceptyx. 

Nudges in MS Teams

1. Click the nudge notification in your MS Teams app.

2. Review the nudge.

3. Click Yes, No, or I Already Do This.

4. If you want personal support with the nudge, click Start Coaching Session.

Nudges in Slack

1. Click the nudge notification in your Slack app.

2. Review the nudge.

3. Click Yes, No, or I Already Do This.

4. If you want personal support with the nudge, click Start Coaching Session.

Nudges on the Home Page

1. Log in to the Perceptyx Platform.

2. Navigate to the Home page, if necessary.

3. Review the nudge in the Your Next Steps section.

4. Click Yes, No, or I Already Do This.

5. If you want personal support with the nudge, click Start Coaching Session.

Nudges in the Action Feed

1. Log in to the Perceptyx Platform.

2. Navigate to the Act page.

Intelligent Nudges display in the Action Feed section in reverse-chronological order, with the most recent nudge at the top. 

3. Review the nudge.

4. Click Yes, No, or I Already Do This.

5. If you want personal support with the nudge, click Start Coaching Session.

Nudges Within Action Plan Details

The cards that appear in the Active Action Plans section of the Act page display the number of nudges received for each action plan. You can view the nudges by viewing the action plan details.

1. Log in to the Perceptyx Platform.

2. Navigate to the Act page.

3. In the Active Action Plans section, click View Details for an action plan. 

The action plan details display the nudges that have been sent for that particular action plan.

4. Review the most recent nudge.

5. Click Yes, No, or I Already Do This.

6. If you want personal support with the nudge, click Start Coaching Session.