Work with Intelligent Nudges (Activate)

Nudges are personalized action recommendations delivered in the flow of work, rooted in science, and powered by AI, that drive business impact by creating positive changes in behavior. Nudges close the loop from insight to impact by activating everyone in an organization to take action and develop the habits that help them - and their organization - succeed. 

This article walks through:

• Viewing Intelligent Nudges
• Review Intelligent Nudge Engagement Data (Admin)

Viewing Intelligent Nudges

In addition to receiving nudges via email, MS Teams, and/or Slack, users can view Intelligent Nudges on the Act platform page - in the Action feed or within action plan details.

View Nudges in the Action Feed

1. Navigate to the Act page.

Intelligent Nudges display in the Action Feed section in reverse-chronological order, with the most recent nudge at the top. Commitment reminders display in the Action Feed as well.

In the I plan to do this section of the Nudge card you can select Yes, No, or I already do this to provide feedback about whether you feel the nudge is useful. 

View Nudges Within Action Plan Details

The cards that appear in the Active Action Plans section of the Act page display the number of nudges received for each action plan.

1. Navigate to the Act page.

2. In the Active Action Plans section, click View Details for an action plan. 

The action plan details display the nudges that have been sent for that particular action plan.

In the I plan to do this section of the Nudge card(s) you can select Yes, No, or I already do this to provide feedback about whether you feel the nudge is useful. 

Note: Intelligent Nudges are available only with the purchase of Activate. For more information, see the Activate Overview article.

Review Intelligent Nudge Engagement Data (Admin)

With Activate, Administrator users can view nudge engagement information (in addition to action plan engagement information) in the Act Metrics dashboard. 

1. Navigate to the Act page.

2. At the top of the screen, click Act Metrics.

The Act Metrics dashboard appears, displaying the following information:

• Summary Metrics: A global view of how employees are engaging with nudges

• Activity Personas: An easy-to-understand view of how employees are engaging with nudges. Each employee is assigned one of four personas based on their engagement: 

  • Activator: “Activators” engage with nearly every nudge they receive, and regularly try new things. These individuals don’t just take action; they make action-taking a top priority in their daily work.

  • Consistently Active: “Consistently active” employees regularly engage with and act on most of the nudges they receive. They make action-taking a habit in their daily work.

  • Sometimes Active: “Sometimes active” employees act on some nudges, but do not consistently take action. These individuals may need to be re-inspired or motivated to prioritize taking action.

  • Inactive: “Inactive” employees have not viewed any of their recent nudges or committed to any action-taking on nudges.

• Nudges Sent for Personal Focus Areas: A view of which themes are most commonly selected as personal focus areas in nudge preferences 

• Nudges Viewed Over Time: The nudge view rate over time.

Note: Intelligent Nudges are available only with the purchase of Activate. For more information, see the Activate Overview article.